Policies
At Havana Springs Cosmetic Studio, we strive to uphold and maintain the most highest level of quality when it comes to our services we provide. Please see our policies below. Should you have any questions, please contact us via our contact us page.
Privacy Policy
At Havana Springs Cosmetic Studio, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our lash, brow, and cosmetic tattoo business located in Queensland, Australia. We are committed to ensuring that your personal information is handled securely and in accordance with the applicable privacy laws.
Collection of Personal Information: We may collect personal information from you when you visit our premises, interact with us via our website, social media platforms, email, telephone, or any other means. The types of personal information we may collect include but are not limited to: Name, address, and contact information (phone number, email address) Date of birth Skin type and health-related information Payment details Photographs (before and after treatment) Any other information relevant to the services we provide Use of Personal Information: We collect and use your personal information for the following purposes: To provide the requested services, including lash, brow, and cosmetic tattoo treatments To communicate with you regarding appointments, confirmations, and updates To maintain internal records and manage our business operations To personalize your experience and improve customer service To process payments and provide invoices To respond to inquiries, feedback, or complaints To comply with legal and regulatory requirements Disclosure of Personal Information: We may disclose your personal information to third parties in the following circumstances: With your explicit consent To our service providers and contractors who assist us in providing our services (e.g., payment processors, IT support) When required by law or to protect our legal rights and interests In the event of a business merger, acquisition, or sale, where your personal information may be transferred to the new business entity Security of Personal Information: We take reasonable measures to ensure the security of your personal information. We implement appropriate technical and organizational safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention of Personal Information: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When we no longer need your information, we will securely dispose of it.
Your Rights: You have certain rights regarding your personal information, including the right to:
Access and review the personal information we hold about you Request correction or update of inaccurate or incomplete information Withdraw your consent for the processing of your personal information (where applicable) Request the deletion of your personal information (subject to legal obligations) Object to the processing of your personal information (where applicable) To exercise your rights, please contact us using the contact details provided in this Privacy Policy. Changes to this Privacy Policy: We may update this Privacy Policy from time to time, and any changes will be effective upon posting the revised version on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Havana Springs Cosmetic Studio
0432086195
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By engaging with our lash, brow, and cosmetic tattoo services or providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Cancellations, Rescheduling and Deposits/booking fees
At Havana Springs Cosmetic Studio, we value and appreciate our clients' commitment to maintaining their beauty and self-care routines. To ensure a smooth and efficient appointment scheduling process for all of our clients, we have established the following policy regarding appointment rescheduling and cancellations. We understand that unexpected situations may arise, and we aim to accommodate our clients to the best of our ability. However, consistent rescheduling and last-minute cancellations can affect our business operations and the experience of other clients, which is why we have put this policy in place.
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Appointment Rescheduling Limits:
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Clients are allowed to reschedule their appointments up to two (2) times without any penalty or additional charge.
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After three (3) rescheduled appointments, we will consider the appointment to be cancelled, and a cancellation fee will be applied as outlined in Section 2 below.
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Cancellation Fee:
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Clients who have reached the rescheduling limit of three times will be subject to a cancellation fee. The fee will be equivalent to a percentage of the scheduled service cost. The specific percentage will be communicated to the client at the time of booking and included in our appointment confirmation communication.
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No Future Appointments:
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If a client reaches the limit of three (3) rescheduled appointments and incurs a cancellation fee, and this pattern continues, Havana Springs Cosmetic Studio reserves the right to decline future appointment requests from that client. We understand that circumstances may vary, and we may consider exceptions on a case-by-case basis if clients can provide a legitimate reason for their consistent rescheduling. However, our ability to accommodate such requests is at the discretion of Havana Springs Cosmetic Studio.
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Cancellations and No Shows:
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Upon booking your appointment, you will need to enter your credit/debit card details. No money will be taken off the card unless you are booking a service that requires a booking fee, do not show up to your appointment, or cancel 24 hours or less before your appointment.
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Late cancellations will be charged 50% of the service booked.
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NO SHOWS will be charged 100% of the service booked.
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Booking Fee and Credits:
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All booking fees are non-refundable and will remain on the client's profile as a credit should 24 hours or more notice be given. Less than 24 hours notice will result in your booking fee being forfeited.
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Acceptance of Terms:
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By continuing to book an appointment with Havana Springs Cosmetic Studio, clients acknowledge and agree to abide by this Appointment Rescheduling and Cancellation Policy.
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Review and Revisions:
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Havana Springs Cosmetic Studio reserves the right to review and revise this policy as necessary. Any updates or changes to this policy will be communicated to clients in a timely manner.
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We appreciate your understanding and cooperation in helping us maintain the quality of our services and the smooth operation of our business. If you have any questions or concerns regarding this policy, please do not hesitate to reach out to us.
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Thank you for choosing Havana Springs Cosmetic Studio for your cosmetic tattoo and beauty needs.
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